🆘 Support Center

We're here to help you get the most out of UpSheet Pro

📧

Email Support

Get help from our team

tech@19inc.co
thongchai.s@theconductor.co
📖

Documentation

Read our guides

View Guides
❓

FAQ

Common questions

View FAQ

📚 Quick Start Guides

📤 How to Upload Files

  1. Select any cell in your spreadsheet
  2. Click Extensions → UpSheet Pro → Upload Files
  3. Drag & drop files or click to browse
  4. Wait for upload to complete
  5. Done! Your file is now attached to the cell

📋 How to View Attachments

  1. Select a cell with the 📎 icon or yellow background
  2. Click Extensions → UpSheet Pro → View Attachments
  3. Click on any file to open it in Google Drive

🔍 How to Search Files

  1. Click Extensions → UpSheet Pro → Search Attachments
  2. Type your search term
  3. Results show all matching files across the spreadsheet
  4. Click on a result to navigate to that cell

⚡ Using Quick Access Sidebar

  1. Click Extensions → UpSheet Pro → Quick Access
  2. The sidebar provides fast access to common functions
  3. Upload, view, and search without opening menus

❓ Frequently Asked Questions

Where are my files stored?
All files are stored in YOUR Google Drive, in a folder called "UpSheetPro_[SpreadsheetName]". We never store your files on our servers. You maintain full ownership and control.
What file types can I upload?
You can upload any file type that Google Drive supports, including documents, images, PDFs, videos, zip files, and more. Maximum file size depends on your subscription plan.
What happens to my files if I uninstall UpSheet Pro?
Your files remain safely in your Google Drive. Uninstalling UpSheet Pro does not delete your files. You can still access them directly from Google Drive.
Can multiple people use UpSheet Pro on the same spreadsheet?
Yes! UpSheet Pro works with shared spreadsheets. Each user with edit access can upload and view files. Admin features are restricted to spreadsheet owners and designated admins.
What is Table Mode vs Simple Mode?
Table Mode (Recommended): Files are attached to data rows using unique Row IDs. This means files stay with the correct row even after sorting or filtering.

Simple Mode: Files are attached to specific cell locations (e.g., B5). If you sort or filter, files may appear to be in the wrong row.
How do I become an admin?
The first person to set up UpSheet Pro on a spreadsheet automatically becomes the primary admin. Admins can add other admins through Extensions → UpSheet Pro → Manage Admins.
Why do I see "Permission Required" error?
This happens when UpSheet Pro needs to refresh its permissions. To fix:
1. Refresh the page (Ctrl+F5)
2. Click Extensions → UpSheet Pro → Re-authorize
3. Follow the prompts to grant permissions
How do I cancel my subscription?
You can manage your subscription through Google Workspace Marketplace:
1. Go to workspace.google.com/marketplace
2. Click on "Manage Apps"
3. Find UpSheet Pro
4. Click "Manage" → "Cancel subscription"
Is my data secure?
Yes. We take security seriously:
• Files are stored in YOUR Google Drive (not our servers)
• All data transmission is encrypted
• We never access or read your files
• We follow Google's security best practices

🤝 Still Need Help?

If you couldn't find the answer to your question, please contact us: